fancy wine Terms and Conditions

fancy wine is an online gaming and sports betting platform operated in Bangla for users in Bangladesh. These Terms and Conditions ("Terms") form the legal agreement between fancy wine and its users ("you" or "member").

By using this website or mobile app, opening an account, or using any service, you are considered to have read and fully accepted all sections of these Terms. If you do not agree with any term, please stop using this platform.

These Terms apply to all games, betting markets, payment services, and promotional activities on fancy wine. Separate terms may apply to specific promotions or games, which will be clearly stated on the relevant promotion page.

The key terms used in these Terms and Conditions have the following meanings:

• "Platform" — The fancy wine website (fancywine.cam) and its associated mobile application.
• "Member" or "User" — Any person who holds a registered account on fancy wine.
• "Account Balance" — The total funds held in a member's account, with bonuses counted separately.
• "Bonus" — A promotional reward given by fancy wine, usable subject to meeting wagering requirements.
• "Wagering" — Placing a specified amount in bets before a bonus can be withdrawn.
• "KYC" — Know Your Customer, meaning the identity verification process.
• "Net Loss" — The amount remaining after subtracting total winnings from total losses over a given period.

To open an account on fancy wine, you must be at least 21 years old. This is strictly enforced — if age verification fails, the account will be closed immediately and the balance may be forfeited.

Registration Requirements

• Each person may hold only one account; creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete, and up to date.
• Opening an account under someone else's identity or with false information is strictly prohibited.
• A National ID (NID), passport, or birth registration certificate may be requested for KYC verification.
• The account is for personal entertainment only — use for commercial purposes is prohibited.

Identity Verification (KYC)

Before making a withdrawal, or upon request by fancy wine, a member must verify their identity document, proof of address, and payment method. Withdrawal may be delayed if KYC is not completed.

Your account username and password are strictly confidential. Do not share this information with anyone. If you notice any suspicious activity on your account, contact our support team immediately.

• Create a password using at least 8 characters, combining letters, numbers, and special symbols.
• Always log out after each session, especially on shared devices.
• fancy wine will not be responsible for any loss caused by unauthorised access to your account.
• Transferring or selling your account is strictly prohibited.

Transactions on fancy wine are simple and fast. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, and other major banks).

Deposit Terms

• The minimum deposit amount is ৳200.
• Deposits must be made from a payment method registered in your own name.
• Deposits made through a third party may be cancelled.

Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made to the same method used for the deposit.
• To withdraw winnings from a bonus, the wagering requirement must be fully met.
• Large withdrawals may be delayed if KYC verification has not been completed.

The fancy wine welcome bonus is a 150% bonus on your first deposit, up to ৳8,000. To withdraw the bonus, the bonus amount must be wagered 15 times. For example: a deposit of ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500, and to withdraw the bonus you must place ৳1,500 × 15 = ৳22,500 in bets.

General Bonus Terms

• Each bonus applies once only; it cannot be claimed more than once from the same account or device.
• If you withdraw before completing the wagering requirement, the bonus and any winnings from it will be cancelled.
• Bonuses have a fixed validity period — the deadline will be stated on each promotion page.
• fancy wine reserves the right to modify or cancel any bonus promotion at any time.
• Claiming bonuses using multiple accounts will be treated as fraud.

Other Promotions

Separate terms apply to the weekly fancy wine Festival, Cricket Mania Bonus, fancy wine Slots Fun, and other promotions; full details are available on the relevant promotion page. For each promotion, the stated wagering requirements, validity period, and eligibility conditions are mandatory.

All games on fancy wine are run through trusted game providers and every game result is determined by an RNG (Random Number Generator).

Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If incorrect odds or payouts are displayed due to a technical error, fancy wine reserves the right to cancel that bet.
• For live casino games, the specific rules of each table apply.
• In sports betting, the official result of the relevant league or tournament is final.

System Errors

For games interrupted by server issues, network outages, or other technical problems, fancy wine will settle based on bets processed up to the point of the issue. Bets with incomplete or uncertain outcomes will be cancelled and the original stake returned.

The following activities are strictly prohibited. If any of them occur, the account will be permanently closed and the balance may be forfeited:

• Running multiple accounts by the same person or family.
• Misusing bonuses solely for the purpose of withdrawal (bonus abuse).
• Attempting to earn guaranteed profit from bonuses through low-risk hedging bets or arbitrage.
• Hacking, manipulating, or using unauthorised software on the platform.
• Money laundering or depositing funds from illegal sources.
• Harassing other members or behaving unethically.
• Attempting to pass KYC using fake identity documents or false information.

fancy wine believes that gaming is a form of entertainment, not a source of income. We encourage members to play in a healthy way and within their limits. Please read our full responsible gaming guide and use the limit-setting tools described there if needed.

• Contact our support team to set up deposit limits, session limits, and self-exclusion.
• If you suspect you may have a problem with gaming, request a temporary or permanent suspension of your account.
• If it becomes known that someone under 21 is using an account, that account will be closed immediately.

Details on how your personal data is collected, stored, and used can be found in our Privacy Policy. The Privacy Policy applies to you alongside these Terms.

• fancy wine uses SSL encryption to keep all data secure.
• Your data may be shared with third parties only to meet legal obligations.
• Your consent will be obtained before your data is used for marketing purposes.

fancy wine aims to provide the best possible service; however, no claim for compensation will be accepted in the following cases:

• Unavoidable technical problems, server downtime, or loss of internet connection.
• Delays or errors caused by a third-party payment provider.
• Account loss due to the member's own negligence or sharing of their password.
• External events such as natural disasters, government restrictions, or communication infrastructure failures.

The maximum liability of fancy wine will be limited to the original amount of the disputed transaction.

fancy wine reserves the right to change these Terms at any time. Members will be notified of significant changes by email or through the platform. Continued use of the platform after any change will be treated as acceptance of the new terms.

Account Termination

If you wish to close your account, contact the support team via live chat or email. Please withdraw your balance before closing the account. In the event of a breach of these Terms, fancy wine reserves the right to unilaterally suspend or close any account.

Contact and Complaints

For any questions or complaints, use fancy wine's 24/7 live chat service or contact us by email at: [email protected]. Our team provides support in both Bangla and English. For answers to more general questions, visit our FAQ section.