fancy wine Privacy Policy
Your personal information is very important to us. This policy explains in detail how we collect your information, how we use it, and how we keep it protected.
This Privacy Policy applies to all services and activities of the fancy wine platform. When you use our website, create an account, or use our services, you automatically agree to the terms of this policy. We recommend reading our Terms and Conditions alongside this Privacy Policy, as both apply to your use of the account.
Section 1
Scope of Data Collection
fancy wine collects two types of information from users — information provided directly by you, and technical information collected automatically.
1.1 Information You Provide Directly
We collect the following information during account registration and management:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport details (for identity verification)
- Payment account details used for deposits and withdrawals — bKash, Nagad, Rocket, or bank account
- Your own messages, queries, and requests
1.2 Automatically Collected Information
When you use our platform, certain technical information is recorded automatically. This includes:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Session duration, page visit sequence, and click patterns
- User behaviour data collected through cookies and similar tracking technologies
Section 2
Purpose of Data Use
Collected information is used only for the following purposes:
2.1 Service Operation and Improvement
- To create, verify, and secure accounts
- To process deposits, withdrawals, and transactions correctly
- To identify technical issues on the platform and improve service quality
- To analyse user experience and help develop new features
2.2 Communication and Support
Our 24/7 live chat and email support team uses this information to resolve your issues. Important account-related notifications — such as security alerts or transaction confirmations — are also sent to your registered mobile number or email.
2.3 Fraud Prevention and Security
Collected information is used to maintain the overall security of the fancy wine platform. Automated analysis runs continuously to detect suspicious transactions, unusual login patterns, or attempts to create multiple accounts.
Important: We never sell your personal information to third parties. Information is not shared with anyone except in the limited situations described below.
Section 3
Data Sharing with Third Parties
fancy wine may share information with third parties only in limited and specific situations. These third parties may use the information only for the designated purpose and may not share it further with anyone else.
3.1 Payment Processors
Necessary financial information is shared with the relevant payment institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to verify and process transactions.
3.2 Technology Service Providers
We use trusted software and cloud services to operate the platform. These providers are contracted with us and follow international standards for data protection.
3.3 Legal Obligations
We may be legally required to disclose information in accordance with applicable laws in Bangladesh or valid orders from competent authorities. Any such disclosure will always be limited to the minimum necessary.
Section 4
Data Storage and Security
4.1 Security Measures
The fancy wine platform uses SSL encryption technology, which protects all data exchanged between your browser and our servers. Data storage is also protected through encryption, firewalls, and regular security audits.
4.2 Retention Period
Information may be retained while your account is active and, after account closure, for a set period as required by law. Financial transaction records are kept in accordance with applicable law. Once that period expires, information is securely deleted or anonymised.
4.3 Passwords and Access
The password for your account is stored in hashed form — no staff member or system can see your password directly. For account security, we recommend using a unique, strong password and not sharing it with anyone.
Despite our efforts to protect your data, no organisation can guarantee 100% security on the internet. We therefore ask you to remain cautious on your own end as well.
Section 5
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security. Without these, the platform will not function properly.
- Functional Cookies: Used to remember your preferred language, theme, and other settings.
- Analytical Cookies: Collect aggregated data to understand which parts of the platform are used most.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some features of the platform from working properly.
Section 6
User Rights
You have certain specific rights over your personal information, which fancy wine respects:
6.1 Right to Access Your Data
You may request to know what information we hold about you. Our support team will provide you with a summary within a reasonable time.
6.2 Right to Correct Your Data
If any information in your account is incorrect or incomplete, you may request a correction. A verification process may need to be completed for identity-related information.
6.3 Account Closure Request
You may request to close your account at any time. The Responsible Gaming guidelines discuss self-exclusion options in detail. Even after account closure, some information may need to be retained for a set period for legal reasons.
6.4 Opting Out of Marketing Communications
If you do not wish to receive marketing messages from fancy wine, let us know via the 'Unsubscribe' link at the bottom of any message or directly through live chat. Transaction and account-related messages (OTP, withdrawal confirmations, etc.) cannot be turned off, as they are essential for security.
Section 7
Protection of Minors' Data
fancy wine strictly does not provide services to anyone under the age of 21. Our identity verification process is designed to ensure this. If there is reason to suspect that a minor's information has been collected by us, we will delete that information promptly and close the associated account.
Section 8
International Data Transfers
Due to the operation of fancy wine's technology infrastructure, your information may in some cases be stored on servers outside Bangladesh. Such transfers are always carried out through industry-standard secure methods and under contractual data protection obligations. We ensure that information stored abroad will not be held to a lower protection standard than what applies within the country.
Section 9
Changes to This Policy
This Privacy Policy may be updated at any time due to business needs, technological developments, or legal changes. For significant changes, notice will be given via your registered email or on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
Section 10
Contact and Complaints
If you have any questions, objections, or requests regarding this Privacy Policy, please contact our support team. We are available to assist in both Bengali and English.
- Live Chat: Available 7 days a week, 24 hours a day
- Email: [email protected]
To learn more about us, visit our About Us page. The Frequently Asked Questions (FAQ) page may also be helpful for common queries.
Your data is protected at fancy wine
Every transaction is secured with SSL encryption and advanced security technology. Create your account now and enjoy with confidence.